RETURNS, REFUNDS & CANCELLATION POLICY In the unlikely event there is a problem with your purchase we have a FULL REFUND policy for any manufacturing faults or issues. If you are unhappy with your product in any other way you may return it for a REFUND of the garment price (not p&p) provided THE GARMENT HAS NOT BE WORN, labels etc have not been removed and it is returned in the same condition in which it was sent and we are notified of its return to us within 7 days of receipt and WE RECEIVE IT BACK AT THE TAILOR NO MORE THAN 28 DAYS LATER. If a Refund is applicable the payment will be returned by the same method the purchase was made. IF YOU HAVE ORDERED THE WRONG SIZE BY MISTAKE. Provided it is NOT a Special Order or has NOT been Embroidered at your request then the order can be EXCHANGED BUT YOU WILL BE RESPONSIBLE FOR ALL SHIPPING COSTS You MUST notify us WITHIN 7 days of receipt and we must receive the order back at the Tailor within a further 28 days. "SPECIAL ORDERS" and REQUESTED EMBROIDERED SHIRTS CANNOT BE RETURNED REFUNDED OR EXCHANGED PLEASE ensure you obtain a RETURN CODE from Customer Support BEFORE returning any items. Items returned without this code WILL NOT BE ACCEPTED.. THERE ARE SPECIFIC GUIDELINES FOR RETURNS WHICH WILL BE GIVEN VIA EMAIL WHEN WE RECEIVE THE RETURN REQUEST, IF THEY ARE NOT FOLLOWED WE WILL NOT ACCEPT THE DELIVERY. Notification & Return periods are extended for Christmas Gifts to 30 days notice and 30 day return (8 weeks in total) CANCELLATION As our garments in most cases are "Tailor Made" specifically for each purchase there are conditions regarding "Cancellation" of an order. An order may be cancelled within 5 days of purchase without penalty. After this time we apply a sliding scale for refunds as we will have incurred costs. An order cannot be cancelled once it has been dispatched. with-in the first 5 days - FULL no quibble REFUND 6 - 10 days 50% refund of garment price 11 -14 days 25% refund of garment price Over 14 days - NO REFUND Shipping costs stated at purchase are ALWAYS refunded in FULL for non dispatched items. "SPECIAL ORDERS" CANNOT BE RETURNED REFUNDED OR EXCHANGED Deviation from the above is at the sole discretion of the Management and dependant upon individual circumstances. IF YOU ENCOUNTER A PROBLEM TALK TO US ! WE ARE HERE TO HELP, CUSTOMER SERVICE IS OUR PRIORITY. Purchasing an item is acceptance and agreement with our "Terms and Conditions" of sale and use of this website of which the above forms part. Full details are shown via the link.. WE RESERVE THE RIGHT TO AMEND THESE TERMS AT ANYTIME WITHOUT PRIOR NOTICE. |
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