RETURNS, REFUNDS & CANCELLATION POLICY
In the unlikely event there is a problem with your purchase we have a FULL REFUND policy for any manufacturing faults..If you are unhappy with your product in any other way you may return it for a;REFUND or STORE CREDIT of the garment price (not p&;p) provided THE GARMENT HAS NOT BE WORN, labels etc have not been removed and it is returned in the same condition in which it was sent and we are notified of its return to us within 7 days of receipt and WE RECEIVE IT BACK AT THE TAILOR NO MORE THAN 28 DAYS LATER
If a Refund is applicable the payment will be returned by the same method that;the purchase was made
IF YOU HAVE ORDERED THE WRONG SIZE BY MISTAKE, Provided it is NOT a Special Order or has NOT been Embroidered or modified at your request (pkt added or long sleeves etc) the order can be EXCHANGED BUT YOU WILL BE RESPONSIBLE FOR ALL SHIPPING COSTS.
You MUST notify us WITHIN 7 days of receipt and we must receive the order back at the Tailor within a further 28 days;
SPECIAL ORDERS; OR REQUESTED EMBROIDERED or MODIFIED SHIRTS (pocket added or long sleeves etc )
CANNOT BE RETURNED REFUNDED OR EXCHANGED.
PLEASE ensure you obtain a RETURN CODE from Customer Support BEFORE returning any items
Items returned without this code WILL NOT BE ACCEPTED on delivery.
THERE ARE VERY SPECIFIC INSTRUCTIONS FOR THE RETURNS PROCESS WHICH WILL BE GIVEN VIA EMAIL WHEN WE RECEIVE THE RETURN REQUEST,
IF THEY ARE NOT FOLLOWED WE WILL NOT ACCEPT THE DELIVERY.
Notification and Return periods are extended for Christmas Gifts to 30 days notice and 30 day return (8 weeks in total)
There is a 20% handling/checking/cleaning/re-packing fee applicable to ALL returned items.
As our garments in most cases are Tailor Made specifically for each purchase there are conditions regarding Cancellation of an order.
An order may be cancelled within 7 days of purchase without penalty..An order cannot be cancelled once it has been dispatched.
A FULL no quibble REFUND, Shipping costs stated at purchase are ALWAYS refunded in FULL for non dispatched items.
SPECIAL ORDERS, WHOLESALE OR TRADE ORDERS CANNOT BE RETURNED REFUNDED OR EXCHANGED.
Deviation from the above is at the sole discretion of the Management and dependant upon individual circumstances.
Items purchased from the Clearance or Bargain Basement section are not included in ANY shipping promotion, ALL these types of sales are FINAL. No return, credit, exchange or refund.
Where an item is returned for refund the full and actual cost of shipping will be deducted form any refund, this includes the cost of any promotional upgrades as the Sale will be deemed cancelled and not completed.
IF YOU HAVE ANY PROBLEMS TALK TO US FIRST !WE ARE HERE TO HELP.
The use of this website and/or placing of an order is full acceptance and agreement with our User Agreement, Terms and Conditions of sale of which the above forms part.
WE RESERVE THE RIGHT TO AMEND THESE AGREEMENTS OR TERMS & CONDITIONS AT ANYTIME WITHOUT PRIOR NOTICE.